Introducing CustomerIQ – The Modern Customer Research Platform
CustomerIQ is a powerful and flexible AI-assisted workspace designed to revolutionize customer research. It enables teams to effortlessly collect, organize, and synthesize customer feedback, providing invaluable insights to drive business growth.
Say goodbye to the tedious task of mining for insights and tagging customer feedback. CustomerIQ does it for you, automatically capturing every important note from every customer interaction. No more games of telephone. With CustomerIQ, every recorded call, review, ticket, interview, and note is intelligently organized and optimized for analysis by AI.
Unlock the full potential of your qualitative data with CustomerIQ’s scalable organization features. Organize everything, from text to video, with folders. This allows you to easily access and manage different types of feedback, making analysis a breeze.
CustomerIQ goes above and beyond by transcribing audio/video, normalizing text, and automatically extracting insights using AI. This streamlines the analysis process and helps you derive meaningful information from customer interactions. And thanks to lightning-fast search powered by text embeddings, it’s quick and easy to find and synthesize the most relevant insights.
Take your research to the next level with CustomerIQ’s semantic search functionality. Filter feedback by topic category, whether you’re exploring customer pains and preferences or searching for issues from specific accounts. CustomerIQ empowers you to get answers fast.
Discover and tag themes in seconds with CustomerIQ’s AI-powered cluster analysis. It’s like magic to see the tool run the cluster analysis and tag the themes, saving you precious time and effort.
CustomerIQ is not just a research platform; it’s a collaboration powerhouse. Break down silos and align every team with your customer by providing them access to the insights they need. Collaborate in real-time on flexible, block-based documents, and present your findings exactly how you want. Embed views, add images, highlight quotes, and summarize findings with ease.
The platform is scalable and always in sync. Experience real-time response analysis and centralize all your customer feedback with seamless integration with over 1,000 tools your team already uses. CustomerIQ gives your feedback a home that scales with you.
Automate your analysis with scheduled automations, putting data analysis on autopilot. This frees up your time to focus on making informed decisions and improving your offering.
CustomerIQ is your one-stop solution for synthesizing customer feedback. Gain valuable insights to build products and services that your customers love. Start using CustomerIQ today and unlock the power of comprehensive customer research.
