Introducing Faye – the revolutionary web3 customer support helpdesk tool that will transform your customer support workflow. With Faye, you can break free from your typical customer support routine and scale your customer success as your business grows.
One of the standout features of Faye is its self-learning AI chatbot, which is powered by cutting-edge technology and has mastered smart contracts for accurate, relevant, and on-chain troubleshooting. This means that it can handle customer queries related to web3 and blockchain technologies with ease.
Here are some key stats that highlight the power of Faye: it automates 65% of tickets, eliminating the need for human agents to answer repetitive questions. In fact, projects using Faye successfully close an average of 80% of incoming tickets before they even reach a live agent.
Faye can support over 10,000 users at the same time, ensuring that no troubled user is left hanging. With instant response times and higher customer satisfaction, Faye ensures that every user gets the attention they deserve.
As a young AI, Faye is constantly learning and improving. Its response accuracy rate is currently at 75% and growing. The more users Faye interacts with, the more insights and data it gathers, allowing for continuous optimization and higher accuracy rates every day.
But Faye is not your typical chatbot. It offers an intuitive customer support flow that is designed to convert troubled users into loyal customers. Its proprietary indexing engine allows it to auto-crawl relevant on-chain transactions, providing comprehensive troubleshooting solutions. Faye’s AI understands smart contracts, analyzing error messages and proposing the best solutions based on training data provided by your project.
With Faye, you no longer need to worry about technical jargon. Its conversational AI integrates with ChatGPT 3.5 and uses natural language processing to provide answers in layman’s terms and respond eloquently to both on-chain and off-chain questions.
Managing tasks has never been easier with Faye’s all-in-one admin dashboard. From configuring customer query automation to responding to real-time messages, everything can be done in one place, streamlining your workflow.
With Faye, you can reach your users seamlessly, wherever they are. It integrates with Discord and your website, allowing you to support your users through their preferred channels. All tickets can be managed efficiently in the all-in-one admin dashboard.
Faye also provides a seamless chatbot-to-human handoff feature, ensuring a smooth user experience. Users can escalate their queries to a human agent when necessary, and all opened sessions can be accessed and managed in the Faye admin portal for real-time conversations.
And that’s not all – Faye allows you to automate and customize chatbot responses, freeing up human agents to focus on more valuable feedback. You can preset, customize, and automate responses to selected questions, saving time and resources.
With Faye, you can scale your customer success today. By leveraging the power of artificial intelligence and machine learning, you can build a loyal customer base with minimal resources.
Ready to experience the future of web3 customer support? Try Faye today and revolutionize your customer support workflow.
