Haptik

Haptik is a leading AI platform specializing in conversational commerce and customer support solutions. It empowers businesses to engage customers through intelligent chatbots and virtual assistants across various channels. Trusted by over 500 leading brands, Haptik enhances customer experiences with timely, personalized support and drives higher conversions through effective engagement.

Key Features:

1. Cross-Channel Conversations: Unify customer interactions across platforms like WhatsApp, Instagram, Messenger, and Google Business Messages.
2. Generative AI Support: Utilize advanced AI for predictive purchasing, dynamic responses, and intelligent analytics.
3. Conversational Marketing: Engage customers with personalized interactions and nurture them at each step of the journey.
4. AI Sales Assistant: Guide purchases and offer personalized product recommendations.
5. Agent Co-pilot: Equip support agents with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution.
6. Intelligent Analytics: Track bot and agent performance with metrics like query completion rate and CSAT score.
7. WhatsApp Campaigns: Drive action with click-worthy campaigns and scalable support on WhatsApp.

Benefits:

• Enhanced Customer Engagement: Provides a seamless experience with AI-powered assistants.
• Increased Sales and Conversions: Activates buying decisions and drives repeat purchases.
• Efficient Customer Support: Offers hassle-free 24/7 support with seamless agent collaboration.
• Data-Driven Insights: Optimizes campaigns and support strategies with comprehensive analytics.

Ideal For:

• Retail, fintech, insurance, healthcare, travel, media, education, and other industries.
• Businesses seeking to improve customer experience and engagement.
• Companies aiming to leverage AI for sales, support, and marketing.

Success Stories:

• Tira, a personal care brand, enhanced product discovery and acquisition with Haptik’s AI Assistant.
• Upstox, an investment platform, managed ~4M conversations and onboarded over 220K customers with Haptik’s solution.
• Kotak Life, an insurance company, achieved a CSAT score of 82% with a WhatsApp Chatbot for policy purchases.

Haptik offers a robust and versatile AI platform for businesses to enhance customer interactions and drive growth. With its advanced conversational AI capabilities, Haptik is transforming the way companies connect with and support their customers.