Introducing Cohere, an AI-powered platform revolutionizing customer support. With Cohere, you can scale your support without scaling your headcount. The platform helps customer experience (CX) teams resolve tickets faster, reducing costs and ensuring happier agents and satisfied customers.
Cohere offers a range of features to enhance your customer service. Its automation capabilities allow you to automatically resolve up to 60% of tickets, providing instant, personalized answers to customers across any channel. Unlike other solutions that rely on keyword matching, Cohere’s AI understands language, ensuring accurate and relevant responses.
But Cohere doesn’t stop at simply providing answers. It helps you guide users through resolutions step-by-step and can even perform actions on their behalf, ensuring a seamless customer experience.
With Cohere, you can leverage your existing support resources and instantly turn support articles and past conversations into personalized answers and accurate resolutions with just a single click.
But that’s not all. Cohere’s advanced analytics, powered by Cardina, help you understand and anticipate customer trends. It identifies potential issues and content gaps, giving you the insights you need to address them with just a few clicks.
Unlike other automation solutions, Cohere’s AI goes beyond simply providing generic responses. It leverages the latest advancements in large language models to ensure your customers are getting accurate answers all the time. Never answer the same question twice – Cohere extracts answers from previous agent responses (after human approval) and automatically replies to the same question in the future. This results in automation that gets smarter over time.
But don’t just take our word for it. Cohere has been trusted by the world’s most ambitious CX teams to deliver industry-leading results. Leading companies like Ramp, Loom, and Rippling have experienced significant improvements in CX efficiency, with self-serve resolutions, increased deflection, and scalable customer loyalty.
Integrating Cohere into your existing CX stack is a breeze. It seamlessly connects with the service desk you’re already using, allowing you to drive self-serve resolutions across chat, email, SMS, and more. And with a dedicated success team by your side, you can prove ROI in just days, not months. They’ll help you identify automation opportunities, optimize personalized flows with Cohere’s Flowgen AI, and measure and drive your ROI.
Ready to unlock faster, smarter service? Let Cohere improve your CX efficiency and deliver personalized support at scale. Book a demo today and experience the power of AI in customer support.
