Lomni is an AI-powered platform to enhance customer support through AI texting and calling capabilities. Here’s a detailed description of what Lomni offers:
Key Features of Lomni:
- AI Texting and Calling: Lomni integrates AI technology to answer FAQs, address account inquiries, and send text messages to callers, streamlining customer support.
- Multilingual Support: The platform is available in any language, offering versatile support for a global audience.
- API and Webhook Integration: Lomni can connect to any API or webhook, allowing for seamless integration with existing systems.
- Product and Service Recommendations: The AI can recommend products and services, process payments, and text invoices while providing customer support.
- Automated Workflow Creation: Users can quickly teach Lomni new tasks by adding natural language prompts within the dashboard, or request assistance for setup.
- 24/7 Support in Multiple Languages: Lomni delivers round-the-clock support in various languages, ensuring zero wait time and exceptional service.
- Fine-Tuning Control: Users have the ability to fine-tune the AI, ensuring it aligns with complex journeys and workflows.
- Real-Time Analytics: The platform provides real-time analytics on conversational data, offering insights into customer interactions.
- AI Specialist Support: Lomni ensures a smooth transition to AI with customer success specialists available for assistance.
- Affordable Pricing: Lomni offers competitive pricing at 10 cents per minute, making great customer support accessible and affordable.
- Customizable Features: Users can choose from a variety of voices, customize the soundscape, and add new journeys and automations to tailor the experience to their brand.
Ideal for:
- Businesses seeking to enhance their customer support with AI-powered texting and calling.
- Companies looking for a multilingual support solution that can integrate with their existing systems.
- Organizations aiming to automate customer support workflows and gain insights from conversational data.
Accessibility:
- Lomni is accessible online, and users can contact the team for a free custom demo or to learn more about the service.
