Introducing Salient, an innovative AI tool that revolutionizes the way consumer lenders and collectors interact with their customers. It offers a superior customer experience while significantly reducing delinquency rates and saving you money. With Salient, you can experience a 12% increase in promises to pay compared to human agents, a 23% higher keep rate, and save up to 80% on costs.
Taking a customer-centric approach, Salient automates customer interactions across various channels, including voice, 2-way texting, email, and webchat. This contact center in a box allows you to engage with customers 24/7, enhancing convenience and satisfaction. Furthermore, you can collect and process payments hassle-free, thanks to Salient’s seamless payment capabilities. Rest assured, Salient is PCI and SOC 2 compliant, ensuring the highest level of security.
With Salient, you can capture valuable insights in real-time. Its live transcription, summarization, and synthesis capabilities enable you to identify and address customer escalations promptly, minimizing potential issues. Setting up Salient is simple and secure, with a 1-click setup option available. For added security, you can also opt for a secure on-prem deployment.
Trusted by lenders across industries, Salient caters to various sectors like automotive, personal, mortgage, students, small business, peer-to-peer lending, credit card, equipment financing, microloans, medical, construction, merchant advance, agriculture, and invoice financing.
Seamlessly integrating with your existing tools, Salient ensures a frictionless transition without the need for extensive retooling. Rest assured, Salient is backed by the best in the industry, maximizing the efficiency of your outbound sales strategies.
Unlock the power of AI with Salient, the tool created with love in California. Let’s chat and explore how Salient can revolutionize your customer interactions. Get in touch today!
